In accordance with UK regulations, you may cancel your order within 14 days from the day following delivery, subject to the following conditions and returns process.

  • Unwanted products – Unwanted products can be returned to us within 14 days of receipt, provided that they are unopened, undamaged and in a resaleable condition. Please note that samples and Gifts With Purchase are considered to be a part of the “parent” product and these must also be returned (see below). Once we receive the products and are satisfied of their condition, we will refund the full amount. If the condition of the returned products are not to our satisfaction then we reserve the right to reduce the amount of the refund to reflect their resale value to us.
  • Faulty or damaged products – If your product is faulty, damaged, or in any way not as described in your original order, please contact us within 7 days with an explanation as to why they are being returned. We will then advise you on the next steps.
  • Postage – Postage for returns of unwanted products is at the expense of the customer and must be returned via Royal Mail First Class Recorded or Special Delivery. Please contact us for the address to return items to. Postage for faulty products will be refunded.
  • Additional Products – Samples or Gifts With Purchase must also be returned. These are considered to be part of the “parent” item and therefore, if they are not returned with the item with which they are associated, the full cost will be deducted from any refund.
  • Bespoke items – Except for faulty or damaged products, these cancellation terms do not apply to goods that are made to your specification or that have been customised in any way. Items which fall into this category will be marked as “bespoke” in the product description.
  • This does not affect your statutory rights as a consumer.

Please contact us within the above timeframes at enquiries@eviesgarden.co.uk with details of the reason for your wish to return. If the item is damaged or faulty, please supply a description of the problem with photographic evidence.